Privacy Policy

1. Introduction 

We are committed to safeguarding your privacy as well as the security of any Personal Data (as defined below) that you share with us through this website. All processing of such Personal Data shall be carried out in full compliance with the requirements of all applicable laws. This policy explains how we collect, use, store, and protect your personal data when you interact with us through our website, offices, or other communication channels. 

For purposes of this Privacy Policy, the term “Personal Data” shall mean any information relating to an identified natural person, or an identifiable natural person, who can be identified directly or indirectly, by reference to any data that relates to them (for instance their name, an identification number, location data or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person).We may update this policy from time to time and will reflect changes on this page. 

2. Information We Collect

We may collect and process the following information: 

• Name, phone number, email address, and physical address  

• Identification details (e.g., ID or passport where required for transactions)  

• Property preferences and transaction details (buying, selling, renting, leasing)  

• Communication records (emails, inquiries, and messages)  

• Employment information (for recruitment purposes)  

• Website usage data including IP address and cookies  

We may also obtain information from third parties such as property owners, agents, legal representatives, or publicly available sources where legally permitted. 

3. How We Use Your Data

We use your personal data to: 

• Provide real estate services and manage property transactions  

• Respond to inquiries and communicate with you  

• Market properties and services (where permitted or consented to)  

• Prepare agreements and complete transactions  

• Improve our services, systems, and website  

• Comply with legal and regulatory requirements  

• Handle recruitment and employment applications  

4. Disclosureof Information 

We only share your personal data where necessary and lawful, including with: 

• Property owners, buyers, tenants, landlords, or agents involved in transactions  

• Professional service providers (e.g., lawyers, valuers, IT providers, marketers)  

• Government or regulatory authorities where required by law  

• Trusted third-party service providers assisting in operations  

Where data is transferred outside Kenya, we ensure appropriate safeguards are in place to protect your information. 

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data against loss, misuse, unauthorized access, or disclosure. 

While we take strong security measures, no online transmission is completely secure, and we cannot guarantee absolute security of data shared over the internet. 

All employees and service providers handling personal data are bound by confidentiality obligations. 

6. Third Party Links to other websites

During the use of this website, links to websites that are owned and controlled by third parties may be provided from time to time for various reasons. Such links may direct you to a third-party website. 

We do not control or endorse the content or practices of such websites and therefore we cannot be held liable to their contents and practices since such websites have their own separate terms and conditions as well as privacy policies and hence, we accept no responsibility for them. 

Please be aware that third-party websites may place their own cookies, collect data, or request personal information. You are advised to review their terms of use and privacy policies before using those websites.

     7. Your Rights 

Under applicable law, you have the right to: 

• Access your personal data  

• Request correction of inaccurate or outdated data  

• Request deletion of your data where applicable  

• Object to or restrict processing of your data  

• Withdraw consent where processing is based on consent  

• Request transfer of your data (data portability) where applicable  

To exercise these rights, you may contact us using the details below. 

Contact Us 

For questions or requests regarding this policy or your personal data, contact: 

Property Boutique E.A Limited / Property Boutique

Email: info@propertyboutique.co.ke

Address: Nairobi (Head Office) I&M Bank House, 5th Floor, 2nd Ngong Avenue, Upper Hill,Nairobi, Kenya